This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or interact with our services.
1. Information We Collect
We collect the following types of information:
Personal Information
This may include:
Name
Email address
Phone number
Booking details or enquiry information
This information is collected when you:
Make a booking
Fill in a contact form
Communicate with us directly
Device and Usage Information
When you visit our website, we automatically collect certain information about your device and browsing activity, including:
IP address
Browser type
Time zone
Pages viewed and time spent on pages
Referring websites or search terms
This is collected using cookies, log files, and similar tracking technologies.
2. How We Use Your Information
We use your information to:
Provide and manage bookings and services
Communicate with you about your appointment or enquiry
Improve our website and user experience
Monitor website performance and analytics
Run advertising and marketing campaigns (where applicable)
Help detect and prevent fraud or misuse of our website
3. Marketing and Advertising
Where you have provided consent or where permitted by law, we may use your information to show you relevant advertising and marketing through platforms such as Meta (Facebook/Instagram) and Google.
We only share the minimum necessary data with these platforms to support advertising and improve our customer experience.
4. Sharing Your Information
We may share your personal data with trusted third-party service providers who help us operate our business, such as:
Website hosting providers
Booking systems
Payment processors
Analytics providers (e.g. Google Analytics)
Advertising platforms (e.g. Meta, Google)
These providers only process your data on our behalf and are required to keep it secure.
5. Data Retention
We keep your personal data only for as long as necessary to:
Provide our services
Meet legal, accounting, or reporting requirements
Support business and customer service needs
After this period, your data will be securely deleted or anonymised.
6. Your Rights (UK GDPR)
If you are based in the UK or European Economic Area, you have the right to:
Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Restrict or object to how your data is processed
Request transfer of your data (where applicable)
Withdraw consent at any time (where processing is based on consent)
Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us using the details below:
helpdesk@dmgservicesgroup.co.uk.
7. International Transfers
Some of your data may be processed outside the UK or EEA (for example, in the United States or Canada). Where this occurs, we ensure appropriate safeguards are in place to protect your data in line with UK GDPR requirements.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. The latest version will always be available on this page.
9. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, you can contact us at: helpdesk@dmgservicesgroup.co.uk.
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